Virginia Beach Steak & Shake falls way short in quality of service

We were very disappointed with our stop at the Steak and Shake at 1676 General Booth Blvd.in Virginia Beach, Virginia. Sher and I were with our son, daughter-in-law and granddaughter looking for a place to grab a bite of lunch. Normally we enjoy Steak and Shake. This restaurant fell far short of the usual good service provided by this chain.

The problems began with the “host” who thought our party of five was a party of two, thus giving two tables to larger parties who arrived after us. Once seated (rather crowded in a booth designed for four) our waitress took our drink orders. After a long wait, drinks arrived. Two of our four shakes were not even close to what was ordered. The waitress took the drinks ┬áback after she took our food order.

As served, very thin patties, no lettuce, tomato or onion

As served, very thin patties, no lettuce, tomato or onion

The food took a long time to arrive, and our son’s double came plain without the fixings as was ordered. He said bring the tomato, lettuce and onion on a plate instead of sending the sandwich back. The meat patties were also very very thin, much thinner than normal. (See picture)

Sher never did get her shake during the time we all ate. The waitress said that she had to get the reorder in line and it took that long. Hmm…You would think that a mistake would be corrected first.

This restaurant opened in September of 2015, Management better sharpen things up if it wants to stay open. As of now, I would have to say avoid the Steak and Shake on General Booth Blvd. in Virginia Beach.

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